TATA Communications digital transformation strategy involves all stakeholders of the company
RUPINDER GOEL
TATA COMMUNICATIONS
We achieved a 'composable' ecosystem for digital enablement to yield flexible bundling of products and services in collaboration with partners and customers. We were able to achieve proactive network and service management and thereby improve the overall experience of a customer.
Tata Communications, which has been connecting the largest enterprises in the industry, has been on a constant digital transformation journey itself by using not just APIs but a host of technologies to lead the digital world. “Analytics is driving the way we engage with customers proactively. CIOs are the key to enable digital enterprises of future,” opines Rupinder Goel, Global CIO, Tata Communications.
“We initiated our digital transformation including consolidation of diverse applications into strategic platforms which is consistent across the enterprise. Focus will be on seeding innovation, standardisation, capabilities for a digital ecosystem – Mobility, API, Cloud, Robotics and Social – and embrace agile delivery across projects,” says Goel.
“With the launch of Private Cloud, we automated infrastructure deployment, highly virtualised and consolidated workloads, tiered storage and self-service management. The objective of data centre transformation was to reduce the infrastructure footprint from discrete to single data centre with Tier-III standards providing 99.98 per cent facility uptime and infrastructure uptime of 99.9 per cent,” he adds.
The initiative led to a host of benefits for the company including an on-demand self-service portal for infrastructure access, something one typically associates with Public Cloud service providers. The automatic provisioning at Tata Communications takes place after two levels of approval. It accelerates IT transformation with total transparency in the costs and quality of IT services and enables new business opportunities. And all this with a reduced cost of infrastructure that enables virtual systems.
The aim is to usher in excellence through complete digital context including real-time analytics, predictive capabilities, end-to-end process automation and availability of cross enterprise digital platforms for business scalability. “Agility is the key to make any project successful. DevOps is decentralising a lot of work to smaller teams with end-to-end ownership and transparency. We have adopted both these trends which is creating a start-up type of environment within smaller teams to be successful. This leads to more empowerment and responsibility at the same time,” says Goel.
Tata Communications is going with the broader definition of digital transformation by not just including its infrastructure and employees but partners and customers. “Digital transformation means being a relevant partner in the digital value chain and lives of our stakeholders (customers, partners and employees). As we complete our transformation journey, these stakeholders will be able to control and enhance their interactions and experience with Tata Communications,” puts in Goel.
Comments