The global services company raised new client acquisition and employee satisfaction through digital transformation
NEERAJ SAHGAL
QUATRRO GLOBAL SERVICES
Our long-term goal is to make technical innovation a part of the business priority which would require us to dedicate some of our resources to carry out proof of concepts and pilot projects that leverage latest technologies. We look at empowering our internal customers/ employees with self-service capabilities and be less reliant on their managers or other departments. The goal is extended to ensure the processes are optimised and generalised to some extent and to ensure a uniform experience across the board.
Digital enterprise in an organisation uses technology as a competitive advantage for its internal and external operations. At Quatrro, a global services company offering business and knowledge processing services to organisations, digital transformation is applied by four rules engage your customers, empower your employees, transform your products and optimise your operations.
Two key transformation and strategic projects have been undertaken at Quatrro in the last two years which include QSpace and QPORT. QSpace is an online integrated HRIS which automates the employee lifecycle and streamlines transactional HR operations. Modules like recruitment, employee onboarding, employee lifecycle management, movements, exit management, performance management, attendance and leave management have been implemented and are live.
Empowering employees and optimising the processes and operations were the foremost goals of this project which were achieved and streamlined in a record time of 10 months. After integrating new modules like Early Warning System (EWS), E-Learning system (Wizcafe), Continuing Education (uLearn), Internal Job Postings (Qstride), Quatrro has been able to take the employee engagement and satisfaction to a different level.
QPORT, an acronym for Quatrro Portal for Financial Accounting Services, is a business services platform for Quatrro Business Support Services (QBSS). This platform connects the clients and their users, QBSS's client servicing team, operation teams and quality teams onto a single enterprise solution with real-time information and data across all levels.
Engaged in the business of offering outsourced financial accounting services to the SMB segment in the US marketplace, QBSS handles over 3,200-plus clients and accounting services of over 10,000 units monthly using QPORT. This platform enables all the four rules of digital transformation with clients being able to access and transact by using QPORT and employees having a robust platform and workflow for transaction processing which not only optimise the operational processes but provide efficiencies of scale. Overall, the platform has transformed the business which is now digitally enabled and has created a unique offering in the marketplace.
“We have structured processes and policies while undertaking any large or medium-sized projects that impact the company or the business,” says Sahgal. Quatrro has an InnovaTechteam (Innovation Technology Team) that spearheads and leads organisation-wide projects. Its mission is to play a key role in Quatrro's business/ process re-engineering and automation via innovative technology solutions that will create value for the stakeholders Quatrro, its employees and clients.
Quatrro had engaged with two start-ups in the past – one on the Travel & Expenses Management system and the other on Employee Rewards portal. “Our software teams work on an agile methodology. We do not have a start-up environment since we need to mandatorily follow a structured approach for any enterprise or business applications. But there is an open culture within the teams to use newer tools, frameworks and other tech components in the applications,” explains Sahgal.
Comments